Training & Development
FSS training and development is an on-going process. Training begins with initial audio/visual modules and continues throughout the security guard’s tenure with the company. In addition, FSS is committed to developing security guards to their fullest capacity consistent with their own career objectives. In this way, FSS abides by a promote-from-with-in policy.
Class Room Training-Audio/Visual Modules
Our state-of-the-art audio/visual learning modules provide important information essential to properly performing future duties. After watching the tutorial modules, employees are required to take quantifiable examinations to measure their retention level of the information viewed. Individuals who score poorly, or fail examinations are required to view the learning modules a second time before retaking the examinations. Individuals who perform poorly on their second attempt are discharged. Test scores are recorded in each employee’s file. A brief description of the training modules is provided below:
Introduction to Security
This training module promotes motivation and dedication for security guards. It highlights and explains the rationale of most issues that confront guard services on a regular basis. Its main objective is to decrease turnover and create a mind set that will produce a highly motivated employee. The following is a list of the topics covered:
Why security officers are necessary
How security officers fit into the company profile
How to act as a deterrent
What a security officer’s purpose is
What a customers assets are and why it is necessary to protect them
How to reduce liability for their company
The various security functions they may be assigned to such as foot patrol, mobile patrol, desk duties, gate control, etc.
The difference between in-house security and contract guard company service
Legal authority limits
Difference between felonies and misdemeanors
How to maintain a good attitude
Why courtesy and honesty must be maintained at all times
The observe and report requirements
Time and attendance
Patrolling I & II
Patrolling is the heart of a security guard’s duties. There are many variations and duties involved in patrolling, so this is a two-session module designed to cover as many topics as possible. These sessions cover most of the major concerns that security guards face while patrolling. The following is a list of the topics covered:
The purpose of patrolling
How to spot safety hazards
How to report incidents and situations
When to make a report
Protecting the customer’s assets
Patrolling techniques and avoiding patterns
Patrolling with guard tour systems
Report writing is an essential responsibility for all security guards. It is also the most detail oriented. This training session explains the purpose of report writing and offers step-by-step instruction. This training module includes but is not limited to:
The purpose of report writing
Accountability in reports
Daily log, incident reports, and more
Making a report narration
The who, what, where, when and why of report writing
Understanding military time
Keeping reports clear, concise and complete
Setting up and using a notebook
Making copies of reports
Reports and litigations
Reports reducing liability
Reporting malfunctions on posts
Reporting defective company equipment
Uniforms & Equipment
This module illustrates how to take care of a security uniform and properly use company equipment. This training session is designed to motivate security guards to wear their uniform correctly and prevent equipment damage or loss. This training module includes but is not limited to:
Purpose of the uniform
Making a good appearance
How to make a lasting impression
Taking care of the uniform
Summer and Winter Dress
Proper fit of the uniform
Proper use of a company radio
The firearms safety training session stresses the importance of properly handling weaponry. This module includes caring for hand held weapons, range firing, what a security guard’s responsibility is to the public, and principles of handgun safety. This training module includes but is not limited to:
Understanding handgun mechanics
Loading and unloading
Firearm safety rules
Eye and Ear safety
Range rules and etiquette
Gun locks, lock boxes, and safes
Security Site and Work Environment Training
After completing the basic class room training modules, security guards proceed to more advanced training and development sessions. This second phase of the training and development program begins with a review of the Security Site Operation Plan; which details the requirements of the operation they will be assigned to secure. The Security Site Operation Plan for every location is updated semi-annually.
Our security guards are not left unsupervised until they have demonstrated the ability to handle the unique demands of the particular site. FSS has set a minimum of six to eight hours of initial work environment training under the supervision of a seasoned supervisor.
Security Site Operation Plan
This document is prepared by Code 3 Security’s Support Specialists prior to the start of requested service. Upon the review and acceptance by the client’s management staff; this document is provided to the assigned on-site security staff. Depending on the complexity of the assignment, this report may be up to 30 pages in length and is subject to updates twice a year.
The Security Site Operation Plan defines Code 3 Security’s role at your particular security site. Our security guard’s responsibilities are outlined in great detail to minimize ambiguity. In addition to standard instructions, step-by-step emergency procedures are provided (e.g. Actions to take in the event of an on-site fire). This report is structured to allow the staff quick access to procedural information.
Familiarity of the Security Site Operation Plan is a pivotal responsibility of each security guard. The Security Site Operation Plan is a tool used to train new employees, and on-going work environment training for experienced individuals. This document is the foundation for security site training and development at your site. The security guard’s knowledge of this report is tested at each inspection until full command of the material is demonstrated by the employee.
Work Environment Training
Security guards are required to complete two work environment-training sessions every month. These training sessions are conducted on-site by supervisors, and are designed to create a greater understanding of the specific requirements of the assignment. Supervisors choose training sessions from the Training & Development Program Manual. Sessions in the Training & Development Program Manual include, but are not limited to the following:
Access & Key Control
Career Path Development
From the inception of the company, conscious decisions have been made to raise the “status quo” in the security services industry. In order to achieve total quality through excellent service, we look to employ and retain only the best security service personnel. In an effort to employ and retain the very best security guards, Code 3 Security combines high-paying salaries with opportunities for career advancement. We believe that this approach is essential to retaining top quality personnel long-term.
All FSS supervisors started their career with the company as security guards. Many of these individuals have advanced into management positions and have achieved tremendous professional success. Our security guards can look at these proven success stories as examples of what hard work, education and determination can achieve. Code 3 Security is firmly committed to promoting from with-in. We believe that this is an excellent way to preserve our company’s culture of quality throughout.
At FSS we believe that there is a unique opportunity for every employee with-in our organization. This unique opportunity is a career path that offers personal fulfillment and demands professional growth. For the mutual benefit of our employees, our clients and our organization; we are committed to providing our people with the tools and leadership necessary for success.
To develop the potential of every individual we employ, FSS encourages security guards to take advantage of the Tuition Program. This continuous education process enables guards the opportunity to advance up the “company career ladder” into various management layers.
Security & Protection University Program
All FSS supervisors are required to attend the company’s Security & Protection University Program. This program is a one week training and development course designed to assist managers in fulfilling their duties. Some of the topics the program focuses on are as follows:
Coaching and mentoring skills
Advanced security management
Our training programs are both relevant to persons with prior bodyguard training who are looking to obtain a special competence, and to other security personnel who are looking for further training. We also train persons with no prior experience but with enthusiasm and talent for the bodyguard profession. Our training programs are held all around the world and among our clients are for instance hotels or companies who want to train their staff or an individual to become a competent bodyguard.